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Technical Support Engineer / L2 Support - BRA / CZE

  • On-site, Hybrid
    • Prague, Praha, Hlavní město, Czechia
  • Solutions

Job description

Dataddo is a recognized leader in cloud-based data integration solutions. Companies like L’Oréal, Wartsila, Ogilvy, Twitter, and Livesport rely on Dataddo to connect their data sources seamlessly to dashboards and storage platforms. We were honored with a mention in the 2024 Gartner Magic Quadrant for Data Integration Tools, highlighting our impact in the industry. Our platform empowers businesses to integrate and automate data flows without the need for extensive technical skills — making data-driven decisions more accessible than ever.

About The Role

We are seeking a skilled Technical Support Engineer (L2 Support) to join our global support team in Prague or São Paulo.

In this role, you will:

  • Be the technical escalation point for our L1 team and enterprise customers.

  • Solve complex technical issues and ensure smooth integrations.

  • Collaborate with Engineering, Product, and Sales teams.

This role is particularly focused on clients in the Brazilian and U.S. markets, so Portuguese (Brazilian) and English fluency are required.

Key Responsibilities

Advanced Troubleshooting: Investigate and resolve escalated issues (API limits, OAuth errors, database connection problems, data pipeline issues).

Incident Management: Manage escalated incidents, ensure proper documentation, and collaborate with Engineering on timely resolutions.

Customer Communication: Act as a trusted advisor for enterprise clients in Brazil and/or the U.S.

Cross-Team Collaboration:Report and reproduce bugs for Engineering. Support Sales with technical insights during client discussions.

Documentation & Knowledge Sharing: Contribute to internal guides and best practices.

What We Offer

  • Flexible working hours (hybrid in Prague, remote in São Paulo).

  • Vibrant startup culture with office events & community (Prague).

  • Company MacBook & all necessary equipment.

  • Free coffee, drinks, snacks, and Dataddo sports clubs (e.g., boxing).

  • 5 weeks of paid vacation.

  • Czech language lessons for foreign employees in Prague.

  • Clear career growth path — from L2 Support toward Integration Specialist or Solution Architect.

Join us at Dataddo and help enterprises make smarter, data-driven decisions!

Job requirements

What We’re Looking For

  • 2+ years of experience in technical support, IT helpdesk, or a customer-facing technical role.

  • Strong knowledge of REST APIs, OAuth, JSON, and databases.

  • Proven experience with troubleshooting and debugging.

  • Excellent communication skills in English and Portuguese (Brazilian).

  • Well-organized, proactive, and able to manage multiple priorities.

  • A positive attitude, team spirit, and eagerness to grow into a senior technical role.

Nice to Have

  • Familiarity with cloud platforms (Google BigQuery, AWS, Snowflake, Azure).

  • Experience with BI tools (Tableau, Power BI, Looker).

  • Interest in APIs, automation, and data integration.

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